Frequently Asked Questions
Everything you need to know about your Emi Jay experience.
How long will it take for my order to ship?
Standard orders typically process within 2-4 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that certain limited-edition collaborations may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred carrier.
How should I care for my Emi Jay hair accessories?
To keep your clips and accessories in pristine condition, avoid contact with harsh chemicals, hairspray, and prolonged exposure to water. Store them in a cool, dry place when not in use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible payment options through Afterpay for eligible customers.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.